Make sure you sign in using the correct account with your email address, phone number, or Skype account information.

Sign out of Skype, and then sign back in.

If you're able to access the correct Skype account from another device, you can identify the username of the account you're signed in with by following the steps in this article to find your Skype name.

Try accessing your Skype account from another device that you might already be signed in on like your desktop computer, a mobile device, or Xbox.

Do you use Skype on more than one device such as your desktop computer or phone? It's possible you may be signed in to a different account on each device.

Do you use an email address to sign in to other Microsoft products or services such as Xbox, OneDrive, or ? If you recently signed in to one of those other services, it's possible you may be signed in to Skype with a different Microsoft account.

Do you have more than one Skype account?.

I know my sign in name and password, but can't sign in - you might have multiple accounts (and not even know it).įollow these steps to sign in to the correct Skype account:

Check Skype Status to confirm sign in services are healthy.

Signed in, but missing contact or credit.

Check your Skype version, (sign in is disabled for older unsupported versions).

My birthday is wrong, I'm actually an adult.

My Skype account may be locked or compromised.

If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype, and that you have the latest software updates and hardware drivers for your computer.

Skype sign in forgot password